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Last Updated: August 26th, 2025

The Belize Government Lotteries Limited ("BGLL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Belize Government Lotteries Limited Consumer App (the "App"). By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Personal Information: When you register an account, we collect information such as your name, email address, phone number, date of birth, Digi Wallet account number, and any bank account number used for the collection of prizes.
• Transaction Data: Details of ticket purchases, winnings, and payment history.
• Usage Data: Information about how you use the App, including log data, device information, and IP addresses.
• Location Data: If you enable location services, we may collect details of your location.

2. How We Use and Share Your Information

We use the information we collect to:

• Process your registration.
• Process ticket purchases and prize claims.
• Communicate with you regarding your account and ticket services.
• Send updates or security alerts.
• Contact you about promotions or services (with your consent).

We may also use aggregated information for monitoring App usage and improving our services. Aggregated statistics will not include information that identifies you personally.

We may share your information with:

• Third-party service providers (payment processing, App maintenance).
• Customer service agencies for research and analysis (not for marketing).
• Authorities, if required by law or court order.

3. Data Security

We implement strong technical and organizational measures to safeguard your information, including:

• Encryption:
  • In transit: SSL/TLS encryption protects data between your device and our servers.
  • At rest: Sensitive data, including backups, is strongly encrypted.
• Identity & Access Management: Strong password policies, unique accounts, role-based access, and session expiration.
• Application & API Security: Protections against injection, XSS, CSRF, and other risks. Dependencies and configs reviewed regularly.
• Mobile App Protections: Secure storage for authentication tokens and encrypted communication channels.
• Data Minimization & Retention: Limited access to personal data, retained only as necessary and securely deleted when no longer needed.

Your Responsibilities: Keep your account credentials secure and devices updated. Contact us promptly if you suspect unauthorized access.

Note: While we use strong protections, internet transmission is never 100% secure.

4. Your Rights and Choices

• Access & Correction: You may view and update your personal information within the App.
• Opt-Out: You may opt out of marketing communications in the App settings.
• Deletion: You may request account deletion (subject to regulatory requirements).

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your App experience, track usage, and improve functionality. You can manage or disable cookies via your device settings. For details, visit www.aboutcookies.org or www.allaboutcookies.org.

6. Retention of Data

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, to comply with legal obligations, and to resolve disputes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the App. Continued use of the App after changes constitutes acceptance.

8. Contact Us

If you have questions about this Privacy Policy, contact us at help@lotteries.bz or call 880-4734.
You can also send us a message on WhatsApp at 675-3047

9. Your Consent

By using this App, you acknowledge and agree to the terms outlined in this Privacy Policy.